PRIVACY STATEMENT

Last Updated: September 2022

Phusanfah Resort respects your privacy and is committed to protecting your personal data. This privacy statement will inform you as to how we look after your personal data when you visit our website or use our services and tell you about your privacy rights and how the law protects you.

This privacy statement is provided in a layered format, so you can click through to the specific areas set out below.

– Data Controller
– The data we collect about you?
– Data Retention
– Time limit to respond
– Data Security
– Liability
– Changes to this Privacy Statement

Data Controller

This Website
The Data Controller of this website is Phusanfah Resort, with registered at 222 Moo 7 Ban Pong, T.Inthakin, A.Mae Taeng, Chiang Mai, 50150, Thailand. If you have any questions regarding this privacy statement you can reach us via [email protected]

Please note that our websites are not intended for children and minors and we do not knowingly solicit or collect Personal Data from anyone under the age of 18, other than from a parent or legal guardian with consent. As a parent or legal guardian, please do not allow your children to submit Personal Data without your permission.

How is your personal data collected?

This privacy statement also aims to give you information on how Phusanfah Resort and processes your personal data through your use of this website, and other services provided by Phusanfah Resort (“Services”) from which you are accessing this Privacy Statement, including any data you may provide when you use our:

Online services, such as websites owned or controlled by the Phusanfah Resort, web and mobile applications, social media pages, HTML-formatted email messages; or

Offline interactions, when you visit or stay as a guest at one of our properties, reach out to our call center, or through other offline interactions.

Direct interactions. You may give us your personal data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide online when you book an accommodation

Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies.

The data we collect about you?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed.

We may collect, use, store and transfer different kinds of personal data about you which we have arranged according to the different purposes as follows:

• Contact information (such as name, email address, mailing address, and phone number);
• Demographic data (such as age, gender, country, and preferred language);
• Information related to your reservation, stay, or visit to a property (including the property where you have stayed or outlet you have visited, date of arrival and departure, and goods and services purchased);
• Information necessary to fulfill your special requests and/or specific accommodations;
• Employment infromation (such as company name, job title, and work contact information) to respond to requests for proposals or honour contractual arrangements;
• Information related to your use and interaction with our website and network; and
• Information as requested by government authorities to fulfill our legal obligations.

We do not collect the following special categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. We may collect data about your health such as food allergies or other information that you provide to us.

Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

Time limit to respond

We try to respond to all legitimate requests within one month or within the timeframe as specified by the applicable data protection legislation. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Liability

This website is not intended for children and we do not knowingly collect data relating to children.

You guarantee that you have informed any third parties whose data you are providing, if you have done so, of the points covered in this privacy statement. In addition, you guarantee that their authorization has been obtained to provide their data to Phusanfah Resort for the indicated purposes.

You will be liable for any false or inaccurate information provided and for direct or indirect damage caused to Phusanfah Resort or to third parties.

Changes to this Privacy Statement

We keep our Privacy Statement under regular review. At the top of this page you will see the date on which the Privacy Statement was last revised, and it is also the date from which any changes will become effective. Your use of the Services following these changes means that you accept the revised Privacy Statement. If you would like to review the version of the Privacy Statement that was effective immediately prior to this revision, please contact us at [email protected]

It is also important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.